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Refund Policy

At the Virtual Airline Simulation Organization (VASO), we greatly appreciate your support. As a 501(c)(3) nonprofit organization, all donations and contributions made to VASO or its affiliated entities are used to further our mission of supporting flight simulation communities through educational programs, technology, and operations.

 
Standard Policy: No Refunds

All donations, subscriptions, and financial contributions are considered final and non-refundable.
This includes, but is not limited to:

  • One-time donations through this website, PayPal, Venmo, or Patreon

  • Recurring monthly Patreon support

  • Event-related contributions or fundraiser pledges

As a nonprofit, your contributions are used immediately to support infrastructure, development, and operational needs, and therefore are not eligible for standard refund processing.

 
Exceptions to the Policy

VASO may consider issuing a refund only under the following circumstances:

  • Technical error or duplicate donation (e.g., an accidental double payment)

  • Unauthorized or fraudulent transaction, once validated

  • Extraordinary or extenuating circumstances, reviewed and approved by the Board or Executive Leadership

In any such case, refunds are not guaranteed and are issued at the sole discretion of VASO.

 
Requesting a Refund

If you believe your situation warrants a refund under this policy, please contact us within 14 days of the transaction and include:

  • Your full name and contact information

  • Receipt number, donation date, amount, and method (PayPal, Venmo, etc.)

  • A detailed explanation of the issue

Submit refund requests to: info@vasimulation.org 

Requests submitted beyond 14 days may not be eligible for review.

 
Secure Payment Handling

VASO does not store or process payment information directly. All transactions are handled through secure third-party platforms (e.g., PayPal, Venmo, Patreon). Any refund issued will be returned through the same platform used for the original donation.

 
Thank You

As a donor-supported nonprofit, we rely on your generosity to continue providing world-class services to the flight simulation community. Thank you for your understanding, trust, and continued support.

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